Case Manager, Holocaust Survivor Assistance Program

Posted 04/18/2024

AGENCY: Founded in 1978, JFS Orlando is a nonprofit human services organization that provides social programs & services to individuals & families of all faiths to enhance the quality of life across generations to all members of the Central Florida community.


The Holocaust Survivor Assistance Program provides case management and other support services for Holocaust Survivors in the Central Florida community.


JFS Orlando is seeking an experienced Case Manager for our Holocaust Survivor Assistance Program (HSAP). This is a non-exempt, full-time position, totaling 34 hours per week, with benefits.

The HSAP Case Manager will provide case management and other support services for our existing case load of Holocaust Survivors and their families, as well as conduct community outreach to identify additional Survivors in need of services.

This position requires case management experience and knowledge of Jewish history and culture. Gerontology experience and/or certification strongly preferred. Ability to provide empathetic support while maintaining professional boundaries is essential. Work is primarily performed in JFS Orlando’s office and the Survivors’ home settings. This position requires travel within the Central Florida service area, which may include prolonged driving.


The schedule for this position will be from 8:00 AM to 5:00 PM, Monday through Thursday, with a 30-minute (unpaid) lunch break each day. Work outside of this regular schedule (i.e.: evenings or weekends) may occasionally be required for community outreach, events, and/or other special circumstances.


Responsibilities for this position include, but are not limited to, the following:

  • Provide ongoing case management and support for Holocaust Survivors in the Central Florida region, residing within approximately 200 miles of JFS Orlando’s office.
  • Conduct home visits for Survivors within our service area, at a minimum of once per month, with a maximum of once per week. Survivors residing more than 2 hours from JFS Orlando’s office will receive home visits at a minimum of once per year.
  • Travel by car, ranging from 10 minutes each way (20 minutes roundtrip) up to 1.5 hours each way (3 hours roundtrip), for in-person home visits, community outreach, and/or other program activities, as frequently as daily. Travel for this position may also include multiple visits, events, and/or other program-related activities in the same day, to various distances. Travel by car greater than 2 hours each way (up to 8 hours roundtrip) will be required at a minimum of once per year for each Survivor residing 2 or more hours from JFS Orlando’s office.
  • Collect and/or complete client documentation, such as securing Claims Conference documents required for service provision, completing client assessments, developing service plans, writing case notes, maintaining client files, etc.
  • Facilitate services for clients (i.e.: arrange home health care services, home cleaning services, etc.), provide social work and/or crisis interventions, and provide information and referrals to community resources, as needed.
  • Perform administrative tasks, such as conducting verbal and written communication (emails, phone calls, virtual meetings, etc.), filing, managing program calendar, processing reimbursement requests for approved medical expenses, data entry, completing agency or programmatic documentation, etc.
  • Assist with various Holocaust Survivor reparations/restitutions.
  • Work in partnership with other JFS/JFCS organizations and/or other social service providers to facilitate service delivery.
  • Conduct community outreach and/or attend community events to bring awareness to the Holocaust Survivor Assistance Program and identify additional Survivors in our community in need our assistance.
  • Participate in in-person or virtual trainings, supervision, or other meetings, as needed.
  • Other duties as assigned.


  • Master’s degree in Social Work or other mental health field required. Gerontology experience or certification strongly preferred.
  • LCSW, LMFT, or LMHC license or license eligible required.
  • Knowledge of Jewish culture and history required.
  • Ability to conduct in-person home visits required.
  • Must have a car and a valid Florida Driver’s License with proof of insurance in accordance with agency requirements and can travel throughout Central Florida.
  • Minimum 2 years of relevant experience with Holocaust Survivors preferred.
  • Ability to speak fluent Hebrew and/or Russian a plus.
  • Strong computer skills and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) required.
  • Ability to work independently, as well as with a team.
  • Due to the nature of our business, immunizations must be up to date.

For consideration, send a cover letter and resume outlining skills and experience in Word or PDF format to No phone calls please.

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